Last updated: April 5, 2025
Insurance
Insurances
We participate in select insurance plans, including Medicare and BlueCross/BlueShield ( Until July 7, 2025) at this time. If you are insured by a plan we do business with, but don’t have an up-to-date insurance card, payment in full for each visit is required until we can verify your coverage.
Having insurance is in no way a guarantee of benefits. If your benefits are exhausted at any point during treatment, there are alternative payment options available.
Knowing your Benefits
Physical Therapy is considered an essential health service and may be a covered service in your insurance plan. Knowing your insurance benefits is your responsibility. Please contact your insurance company with any questions you may have regarding your coverage. Insurance companies often have limits on the amount of physical therapy they will pay for in a year. Limits may be imposed monetarily or by number of visits.
Our Pricing for Services
We do not bill insurances that we or out providers are out of network with, but many of our patients are able to be reimbursed for our services by submitting a “superbill”, and invoice with specific insurance coding, to their insurance provider. We encourage you to use your flexible spending and health savings account debit cards for our services—these pretax accounts provided by some insurance companies are a great way to offset the cost of your out-of-pocket health care costs. Contact your insurance company to find out how they accept submission.
Payment options
We accept cash, check, credit cards and HSA/Flex-spend) at the time of service. We require a credit card on file to hold your appointment.
Copays/Deductibles
All Co-Payments and deductibles must be paid at the time of service. This arrangement is part of your contract with your insurance company. Failure on our part to collect co-payments and deductibles from patients can be considered fraud. Please help us in upholding the law by paying your co-payment at each visit.
Account Balances/Non-payment
Unpaid account balances may result in being discharged from this practice and you will be notified by regular mail. All accounts with unpaid balances will be forwarded to a collection agency regardless of the amount. If you are experiencing hardship, please speak with your therapist regarding payment options. Payment options are always available to you.
Non-Covered Services
Please be aware that some – and perhaps all – of the services you receive may be non-covered or not considered reasonable or necessary by Medicare or other insurers. Payment in full for these services are required at the time of visit. Payment options are always available.
Thank you for acknowledging our payment policies. Please let us know if you have any questions, concerns or require further explanation by contacting us via email at info@fullcirclepelvichealth.com
Appointment Policies
Your appointment time is reserved for you, and your provider takes time to prepare for your visit ahead of time. We ask that you provide us at least 24 hours notice if you need to cancel your appointment. This allows us time to offer the appointment slot to a patient on the waiting list. Appointments cancelled under 24 hours will be charged 50% of the appointment fee, and cancellations under 2 hours and no-shows will be charged the full appointment fee. In event of a late cancellation, the credit card on file will be charged. Thank you for your understanding of this policy.
Cancellation/No Show
A $75.00 No Show Fee will be charged to your account, if you fail to show up for an appointment or cancel without 24 hours prior notice of scheduled appointment. Considerations will be made for emergencies and infections. Failure to show for 2 scheduled appointments consecutively or without proper cancellation will result in immediate discharge due to nonattendance and your referring healthcare provider will be notified of your discharge status.
Failure to show for 2 scheduled appointments consecutively or without proper cancellation will result in immediate discharge due to nonattendance and your referring healthcare provider will be notified of your discharge status.
Late Arrivals
To minimize inconveniencing other scheduled patients, if you arrive more than 15 minutes late to your scheduled appointment, your therapist may require you to reschedule and reserves the right to charge you the full visit fee.
No Show Fees are the patient’s responsibility and cannot be billed through your insurance company.
Consent to Treat
Our practice is committed to providing the best treatment to our patients. Prior to us treating you with physical therapy services, your therapist will we have discussed the proposed treatment plan, the potential risks of those treatments, the potential benefits of those treatments, and information about any potential alternative treatments. This will help you make an informed decision about your physical therapy treatment plan.
Thank you for understanding our appointment policies. Please let us know if you have any questions via email at info@fullcirclepelvichealth.com.
Patient Care Policies
Minors as Patient Policy
We typically do not treat minors (persons under the age of 16). Individuals between ages 16-17 may be accompanied by a parent or legal guardian to assist with and sign paperwork during the Initial Evaluation and Treatment Session including provide informed consent. Family members CANNOT act as the chaperone for adolescent (16 -17 years old) patients unless explicitly requested by the patient. There will be opportunity for private conversation with the patient without the chaperone present.
Chaperone Policy
A chaperone is a person who acts as a witness for a patient and a health professional during a medical examination or procedure. OPT IN Policy: A chaperone will be permitted during appointments if requested by a patient prior to any examination or procedure. A chaperone may be a health care professional or a trained unlicensed staff member and whenever possible, but not required, be the gender that the patient feels most comfortable with. A family member or friend of an adult patient may be present during sensitive examinations or procedures if it is the expressed desire of the patient and may serve as a chaperone for the purposes of this policy if a medical professional is not available at the time of appointment.
Non-Discrimination Policy
Discrimination is Against the Law. Full Circle Pelvic Health complies with applicable Federal civil rights laws and does not discriminate. exclude or treat people differently on the basis of race, color, national origin, age, socioeconomic status, source of payment, disability, veteran status, or sexual orientation, gender identity or expression. The patient has the right to treatment without discrimination and will be treated with dignity, compassion, and respect as an individual.
Thank you for understanding our patient care policies. Please let us know if you have any questions via email at info@fullcirclepelvichealth.com.
Children Accompanying Patients Policy
Full Circle Pelvic Health (FCPH) is committed to promoting a helpful culture which is supportive to the needs of patients with family responsibilities. Patients bringing children to appointments is acceptable, however, we request that patients adhere to the following guidelines:
- Children brought into FCPH must be under the direct supervision of the accompanying adult. They must remain in the immediate vicinity of the treatment area at all times for everyone’s safety.
- The child’s safety as well as the child’s behavior is the sole responsibility of the accompanying adult.
- Due to the intrinsically hazardous gym equipment, children are not allowed to play with or use any gym equipment.
- Children with infectious diseases must not be brought to appointments.
- Accompanying adults of children demonstrating disruptive behavior will be asked to find alternative childcare for all future appointments to allow for patient centered care.
Other
Billing
We strive to provide you with the most reasonable payment options for your account. Should you have any questions in regards to a payment, invoices or your final balance, you are welcome to contact us and provide detailed information to support what you believe to be your financial responsibility. Our office will work with you to help ensure an accurate final balance to help close out the financial aspects of your account. Contact us at (401) 320-7101 or email us at info@fullcirclepelvichealth.com.
Medical Records
A patient must request, in writing, a copy of medical records. Requested records will be provided within 30 days of receipt of the written request. Requests from an authorized third party for retrieving and copying medical records if the third party has a signed authorization for release of records from the patient will result in a charge of a minimum of $2.50 each for the first 10 pages and $0.50 each page thereafter. An authorized third party is defined as attorneys representing a patient, attorneys not representing a patient, a patient’s estate, or an insurance company.
Merchandise Refund/Return Policy
Because the merchandise we sell is simply as a convenience to make the tools deemed necessary by your physical therapist(s) readily available to you, all sales are final. Contact main office for refund questions on programs/courses; 401-320-7101.
Cell Phone Use Policy
We ask that you attend your therapy appointments with a focus on your health. Cell phones should be silenced during your treatment session and while waiting in the lobby. No video, voice recording or photography allowed during treatment unless discussed and approved by the provider for demonstration purposes only.
Social Media
The highest compliment you can give us is to tell your physician, family and friends about your experience of having physical therapy that exemplifies better quality for better care.
Our commitment for a safe rehabilitation environment begins with open communication.
Our Policies & Your Privacy
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the service and tells You about Your privacy rights and how the law protects You. We strive to comply with all federal and state HIPAA laws, which require us to protect the confidentiality and privacy of your records and personal information. We have implemented privacy policies and procedures to ensure compliance with these requirements.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
Usage Data
Indigo Physiotherapy is the sole owner of information collected on this site. We only have access to, and collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone—ever. We will never share, trade, or otherwise sell your personal information such as Phone numbers and SMS consent to third parties under any circumstances.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, unless required by law.
Unless you ask us not to, we may contact you via email in the future to tell you about new products or services, or changes to this privacy policy.
Reply STOP to unsubscribe to a message sent from us at any time. Message/data rates may apply.
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including monitoring the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend to and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
GDPR Compliance
If you are a European resident, you have the right to access your personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information listed.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States of America.
Children’s Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- Contact us at (401) 320-7101 or email us at info@fullcirclepelvichealth.com.